We are committed to doing the right thing when it comes to how we collect, use, and protect your personal data. That’s why we’ve developed this privacy policy (“Policy”), which:
We offer a wide range of products and services. This Policy applies to you if you use our services:
This Policy also applies if you contact us or we contact you about our products and services.
Anytime you contact us about our services either by phone, email, or post, or when you speak with us through social media, we may also collect personal data you provide about yourself. Sometimes we may collect details of the emails and other digital communication we send to you that you open, including any links in them that you click on.
If you sign up to our websites or mobile applications, we will request your account login details, such as username and the password that you have chosen. We may also need to collect and process personal information about you, including your address and contact details such as your telephone number.
If you place an order with us, we will also ask for your payment details. We may ask you for this information through our websites or mobile applications, via one of our telephone operators, or we may collect this information through your email or other communication with us.
Furthermore, we collect information about your online purchases (for example, what you have bought, when and where you bought it, and how you paid for it) or we may obtain information about your usage of our websites or mobile applications to help us develop and improve them further through online surveys and other requests. Certain information is collected automatically, as described later in this Privacy Policy, through Cookies.
We may also ask you for other optional information such as what sort of device you use, such as a mobile telephone or tablet, how you heard about our website, and what sort of subjects interest you. If you choose to give us this information, we will use it to help us to provide you with the best possible service that is personalized to your needs and preferences. Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.
We may automatically collect non-personal information about you, such as the type of internet browsers you use or the site from which you were linked to our websites. This information cannot identify you and it is only used to assist us in providing an effective service on our websites.
We use personal data to make our products and services available to you.
Personal data assist us in processing your orders. We need to process your personal data so that we can manage your customer account, provide you with the goods and services you want to buy, and help you with your order queries.
We use personal data to assist us in managing and improving our day-to-day operations. It is vital for us to manage effectively and improve our Websites and Mobile applications. We process your personal data in this way through the use of cookies and other similar technologies on our Websites and Mobile Applications to be able to provide you with the best possible shopping experience.
Processing of personal data also helps us to develop and improve our product range, services, stores, information technology systems, know-how, and the way we communicate with you. This allows us to serve you better as a customer.
It is important for us to monitor how our services are used in order to detect and prevent fraud, other crimes, and the misuse of services. This reassures us that you can safely use our Services.
Online advertising may be displayed across our websites. This will help us in measuring the effectiveness of our marketing communications and to be able to provide you with more relevant marketing communications (including by email, post, or online advertising), relating to our products and services.
We are doing this because we want to ensure that we provide you with marketing communication, including online advertising, that is relevant to your interests. To achieve this, we also measure your responses to marketing communications relating to products and services we offer, which also means we can offer products and services that better meet your needs as a customer.
We may contact you about our products and services, either by phone, email, or post, or by responding to social media posts that you have directed at us. We are doing this because we want to serve you better as a customer, so we use personal data to provide clarification or assistance in response to your communications.
We may also contact you in order to manage promotions and competitions you take part in, or to invite you to take part in and manage customer surveys, questionnaires, and other market research activities carried out by Dream Factory Cyprus or by other organisations on our behalf. We are doing this in order to improve our Services.
However, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice. This will not affect your ability to use our Services or Benefits.
We may process your personal data, provided that you have given us your specific consent for processing (other than for the reasons set out herein-above). Then the lawfulness of such processing is based on that consent. You have the right to revoke consent at any time. However, any processing of personal data prior to the receipt of your revocation will not be affected.
We would like to let you know that we work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining data, processing payments, and delivering orders. We would like to assure you that we only share personal data that enable our Service Providers to provide their services.
Some of the Service Providers we work with operate online media channels, and they place relevant online advertising for our products and services on those online media channels on our behalf. For example, you may see an advert for our products and services as you use particular social media sites.
We may share personal data with other organisations if the law or a public authority says we must share personal data, or if we need to share personal data in order to establish, exercise, or defend our legal rights.
Other than the disclosures referred to in this policy, we will not disclose any personal information without your consent unless we are legally entitled or obliged to do so (for example, if required to do so by Court Order or for the purposes of prevention of fraud or other crime).
At Dream Factory Cyprus, we are committed to respecting, protecting, and maintaining your privacy, and thus, we have a lot of measures in place.
For example, we use computer safeguards such as firewalls and data encryption. We also enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.
As part of our policies, we enforce physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. We would like to reassure you that we will put in place appropriate protection measures to make sure that your personal data remains adequately protected and is treated in line with this Policy.
You should be aware that the internet is an insecure environment. Whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us. However, we will continue to update these measures, as appropriate, when new technology becomes available.
A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time, and to personalise your online experience.
Some cookies are necessary, so you should not disable these if you want to be able to use all the features of our Websites and Mobile Applications. You can disable other cookies, but this may affect your shopping experience. Also, you can choose not to accept Cookies, but certain functions of our websites may not work correctly or at all if you set your browser not to accept cookies.
When it comes to Cookies, you have a lot of choices; you can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device.
Cookies allow us to improve the way our Website works so that we can personalise your experience and allow you to use many of its useful features. For example, we use Cookies so we can remember your preferences and the contents of your shopping basket when you return to our Website.
You have the right to request access to the personal data that we hold about you. This could include purchase information relating to products and services. If you make such a request, we will respond within one month.
You also have the right to ask us to correct your personal data, to erase your personal data, or to restrict the processing of your personal data. You may also object to the processing of your personal data in some circumstances.
If you would like to exercise these rights, or have any concerns, questions, or complaints about how we handle your personal data, please contact us using the details provided in this Privacy Policy.
If you have any questions about this Privacy Policy, or if you would like to exercise your rights, please contact us:
Dream Factory Cyprus
Email: info@dreamfactorycyprus.com
Phone no.: +357 94044211